AI customer service for online stores

Your store answers customers 24/7 — even while you sleep.

We set up an AI support agent for your online store, trained only on your own shipping, returns and product policies. It answers on your website, Messenger and WhatsApp, captures every lead, and hands tricky conversations to you with a summary — before the customer gives up and buys elsewhere.

Replies in under a minute 3 channels · one knowledge base Live in 3–12 business days

Built for Shopify, WooCommerce and independent stores. You keep ownership of every account — we work as an authorized collaborator, never with your passwords.

S
Sample Store — AI Assistant
Online · replies instantly
Official Meta APIs only
We never ask for your passwords
Your data stays yours
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Built for Shopify WooCommerce Wix Squarespace Independent stores
24/7Coverage

Always available when customers are shopping.

<60sFirst reply

A fast first response, day or night.

3Channels · 1 knowledge base

Website, Messenger and WhatsApp in sync.

5Automation workflows

Capture, handoff, notices, follow-up and reporting.

The problem

Every unanswered message is a sale walking away

Shoppers message at night, on weekends, from other time zones. A one-person store can't be awake for all of it — so questions pile up, carts get abandoned, and the same five questions eat your day.

Night & weekends

Messages arrive when you're offline

Your AI agent answers instantly at 3 a.m. with your real policies — not a generic "we'll get back to you" that loses the sale by morning.

Same 5 questions

Shipping, returns, sizing, discounts, tracking

These make up most store chats. The agent handles them from your knowledge base, so your time goes to the conversations that actually need you.

Leads in chat logs

Interested buyers buried in message history

Every enquiry is captured with name, email and intent into a sheet you can actually follow up — plus an instant notification to you.

What you get

An AI support agent that answers from your policies — and knows its limits

The agent is trained on a knowledge base built from your store's real shipping, returns and product information. It never invents prices, stock levels or delivery dates; anything it can't answer from your data becomes a human handoff with a summary.

Instant answers, 24/7

First reply in under a minute, at 3 a.m. on a Sunday as reliably as midday Monday — across every timezone your customers shop from.

Trained only on your store

Shipping tables, return windows, discount rules, sizing and product FAQs — written from your policies and version-tracked when they change.

3 channels, one knowledge base

Website chat, Messenger and WhatsApp — the same answers everywhere, connected through Meta's official APIs on accounts you own.

Human handoff, with a summary

Complaints, big refunds and "talk to a human" stop the AI instantly. You get the full thread plus a one-line summary — no one repeats themselves.

Every lead captured & scored

Enquiries are validated, tagged and scored by intent, so follow-up starts with the buyers most likely to purchase — try it in the inbox below.

Speaks your customers' language

English is included in every plan; additional languages are translated and then tested question-by-question before launch — including Chinese, as the demo above shows.

How it works

From enquiry to live agent in four steps

No lengthy onboarding project. You tell us about your store, we show you a working demo on your type of store, then build and launch on your own accounts.

1

Tell us about your store

Three quick steps in the quote form below: your store, your channels, where to send the quote.

2

Get your quote & demo call

Within 1 business day you get a written quote and a short call walking through a demo built for your store type.

3

We build on your policies

Your knowledge base is written from your real shipping, returns and product pages — you approve every answer before launch.

4

Go live on official APIs

The agent launches on your website, Page and WhatsApp number. Live in 3–12 business days depending on plan and Meta verification.

Five automations run behind every chat

The AI only answers from your knowledge base. Anything sensitive stops the AI and alerts you instead.

FLOW 1

Lead capture & instant alert

New enquiry → validated, tagged (pre-sale, order status, returns…) and written to your sheet/CRM, with an instant notification to you.

FLOW 2

AI reply + human handoff

The agent answers common questions. Complaints, big refunds or "let me talk to a human" stop the AI and send you the full summary.

FLOW 3

Payment → delivery notice

When an order is paid, the buyer automatically gets confirmation and delivery details within minutes. Failures are flagged to you.

FLOW 4

One gentle 24h follow-up

An unanswered enquiry gets exactly one follow-up that references what they asked. No spam chains, opt-outs always respected.

FLOW 5

Daily summary report

One short report a day: new leads, questions the AI resolved, handoffs waiting, and anything that needs your attention tomorrow.

Lead inbox

DEMO DATA
0
Leads captured
0
Resolved by AI
0
Waiting for a human
< 1 min
Median first reply
No leads match this filter yet — try the quote form below and watch a new one land here.

Owner note: Real enquiries submitted on this page (quote wizard and chat handoffs) are stored and emailed to z2168989371@gmail.com via FormSubmit. The very first delivery sends a one-time activation email to that inbox — click the link in it once, and every enquiry after that arrives by email automatically. If a send ever fails, the visitor's email app opens with the enquiry pre-filled as a backup, so no lead is silently lost. The sample rows in the inbox above remain demo data.

Pricing

Straightforward pricing

One setup fee, one monthly care plan. Third-party costs (your Shopify plan, Meta/WhatsApp conversation fees, AI usage) stay on your own accounts — no markups, no surprises.

Starter

For new stores with one sales channel

$499setup + $79/mo
  • AI chat on your website (1 channel)
  • Knowledge base from your policies — up to 30 Q&A
  • Lead capture to Google Sheet + instant email alert
  • Human handoff alerts with chat summary
  • Daily summary report
Start with Starter
Most popular

Growth

For stores where Messenger drives sales

$899setup + $149/mo
  • Everything in Starter
  • 3 channels: website + Messenger + WhatsApp (official APIs)
  • Knowledge base up to 80 Q&A, incl. sizing & product FAQs
  • All 5 automations, incl. payment notifications & 24h follow-up
  • 2-week post-launch review of real chats, gaps fixed
Start with Growth

Custom

Multi-store, multi-language, or CRM-connected

$1,499from · setup + $249/mo from
  • Everything in Growth
  • Extra languages, each tested separately
  • Connects to your CRM / order / tracking systems
  • Custom reports and alert channels
  • Version-tracked knowledge base for policy changes
Talk to us

Setup: 50% to start, balance on launch sign-off. Monthly care covers knowledge-base tweaks, workflow fixes and the daily report. New integrations and redesigns are quoted separately — nothing is billed without your written OK.

1 · Pick a plan

2 · Add what you need

YOUR ESTIMATE

PlanGrowth
Setup (one-time)$899
Monthly care$149/mo
First month total$1,048
Get this quote →

Estimate only — final quote confirmed in writing after we see your store and policies. Third-party platform fees are paid on your own accounts.

Get a quote

Get your quote in three steps

Tell us about your store, pick what you need, leave a contact. Your enquiry is scored and lands in the lead inbox above — the same flow your own customers will get.

Step 1 — Your store

So the agent can be trained on the right kind of shop.

Step 2 — Channels & needs

Where do customers message you today, and what should the agent take off your plate?

Step 3 — Where do we send the quote?

We reply within one business day with a written quote and a demo link for your store type.

Please add your name.
That email doesn't look right.

Enquiry received — and already scored

This is exactly what happens on a client's system: the lead is captured, tagged and scored instantly, and the owner gets an alert. Your card just landed in the lead inbox above.

Sending your enquiry…

See it in the inbox ↑

FAQ

Questions store owners ask us

No — because we never touch your personal account and never use unofficial tools. The agent runs on your Facebook Page through Meta's official APIs (the same route tools like ManyChat use), only replies to people who message you first, and never mass-messages strangers. That compliance-first setup is the whole point.
It says so, asks one clarifying question, and if it's still unsure it hands the conversation to you with a summary of everything collected — name, email, order number, the issue in one sentence. The AI is forbidden from inventing prices, stock, delivery dates or policies. Every miss becomes a knowledge-base fix.
Never your passwords. Everything is built on your own accounts — your Page, your WhatsApp number, your store — with us added as an authorized collaborator. You get a list of every asset and permission at delivery, and you can remove us in one click.
With your policies ready: Starter takes 3–5 business days, Growth 7–12 business days (Meta business verification and WhatsApp template approval are on Meta's clock, not ours — usually a few days, occasionally longer). Custom projects are scheduled after a scoping call, typically 2–4 weeks.
Knowledge-base tweaks (price and policy changes), workflow fixes, the daily summary report, and keeping the agent accurate as your store changes. Bigger work — a new integration, a new language, a site redesign — is quoted as a flat add-on before we start, never billed by surprise.
English is included in every plan. Additional languages are a Custom-plan option: the knowledge base is translated and then tested question-by-question in that language before launch — including Chinese, as you can try in the demo chat above.

Talk to a human about your store

Questions the page didn't answer, or a store setup that's hard to describe in a form? Email us — a person replies, not the bot. Our reply target is within 1 business day.